Privacy Policy

Last updated: 8 October 2026

1. Information We Collect

Information you give us

When you contact us, book an appointment, subscribe to our newsletter or apply for a job, you may share:

• Parent or guardian name, phone number, email address and postal address
• Your child's name, age, date of birth and gender
• Details about your child's development, concerns or the service you are enquiring about
• Preferred appointment dates and times
• For job applications, your CV, qualifications and work history
• Any other information you choose to include in a message

Information collected during therapy and assessment

When your child attends consultations, assessments or therapy at our centre, our professionals record clinical and developmental information such as assessment results, therapy notes, progress reports and related medical history. This information is treated as strictly confidential and is used only for your child's care.

Information collected automatically

When you visit our website, some information is collected automatically, including:

• IP address, browser type, device type and operating system
• Pages visited, time spent on pages and the website that referred you
• Approximate location (city or region) derived from your IP address

This is collected through cookies and Google Analytics, as explained in Section 6.

2. Information About Children

Our services are designed for children, but our website is intended for use by parents, guardians and adults. We do not knowingly collect personal information directly from children online.

Any information about a child is provided by, and processed with the consent of, a parent or lawful guardian. We do not use children's information for advertising or behavioural tracking. If you believe a child has shared personal information with us without a guardian's consent, please contact us and we will delete it.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule appointments
• Conduct assessments and provide therapy, consultation and educational services
• Prepare progress reports and coordinate care within our multidisciplinary team
• Send appointment reminders and service-related updates
• Send our newsletter, only if you have subscribed
• Process job applications
• Understand how visitors use our website so we can improve it
• Meet legal, regulatory and record-keeping requirements

We do not sell, rent or trade your personal information.

4. Consent

We process personal information on the basis of your consent, given when you submit a form, contact us or register your child for our services. You can withdraw your consent at any time by contacting us. Withdrawing consent will not affect processing already carried out, but it may mean we can no longer provide certain services.

5. Sharing Your Information

We share personal information only when necessary and only with:

• Our professionals and staff involved in your child's care, on a need-to-know basis
• Other healthcare providers, schools or specialists, only with your prior consent
• Service providers who help us run our website and operations, such as web hosting, email and analytics providers, who are required to keep your information secure
• Government or legal authorities, when required by law, court order or to protect the safety of a child or others

6. Cookies and Analytics

Our website uses cookies, which are small text files stored on your device. We use Google Analytics to understand how visitors find and use our website. Google Analytics collects information such as the pages you visit and how long you stay, and this data is processed by Google in line with its own privacy policy.

You can block or delete cookies through your browser settings, or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies will not stop you from using the website.

7. Data Retention

We keep personal information only for as long as needed for the purpose it was collected or as required by law. Enquiry and appointment information is kept for as long as needed to respond and provide services. Clinical and therapy records are retained for the period required under applicable healthcare and legal requirements. Job applications from unsuccessful candidates are deleted within 12 months. Newsletter details are kept until you unsubscribe.

8. How We Protect Your Information

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse or alteration. These include secure (HTTPS) connections, restricted access to records and confidentiality obligations for our staff. While we work hard to protect your information, no method of transmission over the internet is completely secure.

In the unlikely event of a personal data breach that affects you, we will inform you and the relevant authorities as required by law.

9. Your Rights

As a parent, guardian or individual whose information we hold, you have the right to:

• Request a summary of the personal information we hold about you or your child
• Ask us to correct, complete or update inaccurate information
• Ask us to erase information that is no longer needed, subject to legal retention requirements
• Withdraw your consent at any time
• Nominate another person to exercise your rights in case of death or incapacity
• Raise a grievance with us and, if unresolved, approach the Data Protection Board of India

To exercise any of these rights, please contact our Grievance Officer using the details below. We will respond within a reasonable time and in any case within the period required by law.

10. Third-Party Links

Our website may link to third-party platforms such as Facebook, Instagram, YouTube and WhatsApp. These platforms have their own privacy policies and we are not responsible for how they handle your information. We encourage you to review their policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us and Grievance Officer

If you have any questions, requests or concerns about this Privacy Policy or how your information is handled, please contact: